Contact Us
We'd love to hear from you. Datella is operated by PT Logika Startup Sempurna. Whether you need help planning your event, have a question about your account, want to report a problem, or have a privacy or legal request — reach out using the channels below.
- Last updated: 2026-05-21
Quick links
| I want to… | Contact |
|---|---|
| Get help with the app or my account | support@datella.app |
| Report a security issue or suspected account compromise | support@datella.app |
| Make a privacy / data request (access, export, deletion) | support@datella.app |
| Ask about vendor listings (Verified / Pro) | support@datella.app |
| Business, partnership, or press enquiries | support@datella.app |
Most account actions — exporting your data, deleting your account, managing notifications, and updating your event — can be done directly in the app under Settings. Email us if you can't find what you need.
Support
For help using Datella, the AI assistant (Aira), reminders, payments, or anything that isn't working as expected:
- Email: support@datella.app
- Response time: We aim to reply within 1–2 business days.
To help us help you faster, please include:
- The email address on your account
- The event name (if relevant)
- A description of what happened and what you expected
- A screenshot, if you can
Privacy & data requests
To exercise your rights under the Indonesian Personal Data Protection Law (UU PDP) — access, correction, export, deletion, or to withdraw consent:
- Email: support@datella.app
- Data Protection Officer: Wibowo, privacy@datella.app
See our Privacy Policy for full details on your rights and how we handle your data.
Security
Found a vulnerability or think your account was accessed without permission?
- Email: support@datella.app
Please do not publicly disclose a security issue before we've had a chance to respond. We appreciate responsible disclosure.
Vendors
Questions about listing your business, claiming a listing, or the Verified / Pro plans:
- Email: support@datella.app
Business & partnerships
Press, partnership, affiliate, or other business enquiries:
- Email: support@datella.app
Company details
- Operator: PT Logika Startup Sempurna
- Platform: Datella — datella.app
- Registered entity: PT Logika Startup Sempurna
- Registered address: Perum Legok Permai Blok D.1 no B4, Desa/Kelurahan Legok, Kec. Legok, Kab. Tangerang, Provinsi Banten