Refund Policy This policy explains when you can get your money back for a purchase from Datella, the event-planning platform at datella.app, owned and operated by Bobby Ahmad Heykal, an individual sole proprietor based in Indonesia ("Datella", "we", "us", or "our"). It is part of our Terms of Service. - Last updated: 2026-09-30 - Effective date: 2026-09-30 --- ## 1. 14-day refund for unused purchases You can ask for a full refund within 14 days of your purchase as long as you have not used it yet. A purchase counts as used once you have: - spent any of the AI points it added (for AI point packs and the 1-Year AI Bundle); - used a feature, capacity or upgrade it unlocked, such as adding guests, planning items (tasks, budget entries, shortlist vendors) beyond your previous limit, adding a collaborator, publishing on a subdomain, or listing an event; or - for vendor and event-organizer plans, used any benefit of the plan, such as the Verified badge or Pro features. After 14 days, or once a purchase has been used, it is not refundable, except in the cases in section 2 or where the law requires a refund. ## 2. Always refunded We refund you in full, whenever you tell us, if: - you were charged but the purchase never became active on your account; - you were charged twice for the same order; or - you were charged an amount that differs from the price shown at checkout. ## 3. How to ask for a refund Purchases on datella.app (web). Email support@datella.app from the address on your Datella account, with the date of the purchase and, if you have it, the order number from your receipt email. Where your order was processed by our online reseller Paddle.com, Paddle is the merchant of record: Paddle issues the refund to your original payment method, and you can also contact Paddle directly at paddle.net. Purchases in the Android app (Google Play). These are sold by Google Play and follow the Google Play refund policy. Request the refund through Google Play first. If Google cannot help, email support@datella.app and we will look at it. Once a refund is approved, your bank or card issuer may take several business days to show it. ## 4. What happens after a refund When a purchase is refunded, what it added to your account is removed: its capacity, features and plan benefits end, and any of its AI points you have not spent are taken back. Your events and the content you created stay in your account. ## 5. Your legal rights This policy does not limit any rights you have under the consumer-protection law of your country. If you live in the EU, the EEA or the UK and your order was processed by Paddle, you also have the rights described in Paddle's Buyer Terms. ## 6. Contact Questions about this policy: support@datella.app, or see our contact page.